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Privacy Policy

Last updated: April 2026

1. Who We Are

Lumira is a trading name of Faculti Media Limited, registered in England and Wales under company number 08403116, with its registered office at Office One Coldbath Square, Farringdon, London, England, EC1R 5HL.

We are the data controller for the personal data we process through the Lumira platform (lumiralearning.com, golumira.com, and associated mobile applications). For any privacy-related queries, contact us at info@lumiralearning.com.

2. What Data We Collect

We may collect and process the following personal data:

• Account information: Name, email address, password (encrypted), role (student/tutor/parent).
• Profile information: Qualifications (for tutors), subjects of interest, language preferences.
• Session data: Tutoring session bookings, Zoom meeting details, session notes, and transcripts.
• Assessment data: Assessments created, submitted answers, scores, and feedback.
• Usage data: Pages visited, features used, device information, IP address, browser type.
• Communications: Messages sent through the platform, contact form submissions, emails.
• Payment data: Processed securely by third-party payment providers. We do not store full card details.

3. How We Use Your Data

We use your personal data to:

• Provide and manage your account and access to the Platform.
• Match students with appropriate tutors.
• Deliver and facilitate tutoring sessions.
• Generate AI-powered learning content, notes, and assessments.
• Track student progress and generate reports for students, tutors, and parents.
• Process payments and manage subscriptions.
• Send service-related communications (session reminders, account updates).
• Improve and develop the Platform and our services.
• Comply with legal obligations and safeguarding requirements.

4. Legal Basis for Processing

Under the UK GDPR, we process your data on the following legal bases:

• Contract: Processing necessary to provide you with our tutoring services.
• Legitimate interests: Improving our Platform, analytics, fraud prevention, and safeguarding.
• Consent: Where you have opted in to marketing communications.
• Legal obligation: Where required by law, including safeguarding duties.

5. Data Sharing

We may share your data with:

• Tutors/Students: To facilitate the tutoring relationship (e.g., session details, notes, progress).
• Parents/Guardians: Where a student is under 18, parents may access progress reports and session information.
• Service providers: Including Zoom (video sessions), payment processors, hosting providers, and analytics services.
• Legal authorities: Where required by law or to protect the safety of our users.

We do not sell your personal data to third parties.

6. AI and Your Data

Lumira uses AI to generate revision materials, assessments, session summaries, and learning prompts. Session transcripts may be processed by AI to create personalised learning content. AI-generated outputs are used solely within the Lumira platform to support your learning. We do not share your personal data or session content with third-party AI training datasets.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain data for up to 6 years to comply with legal, regulatory, and safeguarding obligations. You can request deletion of your data at any time by contacting us.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (subject to legal obligations).
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Object: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@lumiralearning.com.

9. Cookies

We use cookies and similar technologies to operate the Platform, remember your preferences, and analyse usage. Essential cookies are required for the Platform to function. Analytics cookies help us understand how the Platform is used. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Lumira provides educational services to students, including those under 18. Where a student is under 16, a parent or guardian must register on their behalf. We take particular care with data relating to children and comply with all applicable safeguarding and data protection requirements.

11. International Transfers

Your data may be processed outside the UK where our service providers are located (e.g., cloud hosting, Zoom). Where data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms.

12. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via the Platform. The latest version will always be available at lumiralearning.com/privacy.html.

14. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk

Contact

Faculti Media Limited (trading as Lumira)
Office One Coldbath Square, Farringdon
London, England, EC1R 5HL
Email: info@lumiralearning.com